Veterans Benefits Network-E-Benefits - Exam Request - No Longer Needed? (2024)

I filed for an increase a few weeks ago and noticed on E-Benefits today it said there was a request for an exam. It also said "No longer needed" for status. When I filed I had a new DBQ, letter from my psychiatrist, and two years of psych records supporting an increase. The VSO believed they may not order a new C&P for me because of all the evidence I submitted. Does the status "No longer needed" mean they won't?

AzSquid

AzSquid wrote: ↑

Mar 23, 2020

I filed for an increase a few weeks ago and noticed on E-Benefits today it said there was a request for an exam. It also said "No longer needed" for status. When I filed I had a new DBQ, letter from my psychiatrist, and two years of psych records supporting an increase. The VSO believed they may not order a new C&P for me because of all the evidence I submitted. Does the status "No longer needed" mean they won't?

AzSquid

Mine looks like yours. I have a claim in for 2 injuries. I wasn't sure what request 1 and request 2 meant. Maybe request 1 is for 1 injury and request 2 is for the other?

Ignore ebenefits. It isn't official in any way. Until you are told either by letter or telephone that you are going to have a C&P exam, there is no C&P exam. They will let you know if they need one and it won't be via ebenefits.

This is true for other types of evidence. You can submit anything that you want to submit in this regard, but if VA wants something from you they won't use ebenefits to tell you. In fact they couldn't if they wanted to because they don't have access to ebenefits. They can't even see it and they have no idea what it is showing you.

Cruiser

It’s probably an ACE or tele exam.

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danang67 wrote: ↑

May 10, 2020

I filed a claim on April 20 with four nexus letters from outside docs. A few days later it showed up on ebennies as received. Then a day or two later it said "under review" and"exam requested", then a day or two later it said the same as yours under "exam requested"No longer needed". Then, Friday I received a form letter notice that an exam had been requested and I would get a call or a letter from an outside the VA doc of some sort. That form letter was dated April 28 only 8 days after they received the claim. I'm confused and just 't waiting to see what happens.

My timeline is similar to yours. The VA received my claim on a Monday. During that week I made it to " Preparing for Decision ". Then by the following Monday I was at "Gathering Evidence". Following Friday a lady calls from QTC wanting to schedule an in person exam. She explains the VA isn't allowing in person exams. Tele exams are only for mental issues which do not pertain to me. So... I'm stuck, wheels spinning, waiting for an in person exam. I clicked the button which says I have no more evidence to submit... and it says the VA will decide claim soon. But the August completion date hasn't changed. I don't trust the VA and the raters. Sorry if I insult anyone on here but they haven't given my any reason to trust them. After 7 years of waiting, it took at BVA Judge and a $%^%%$# hearing for the VA just to toss me a measly 10%. I rambled on, and vented, for about 2 paragraphs but I just erased it all in order to stay on point and not hijack your thread. Goooosfraba.... Gooooosfraba...
Happy Mothers Day to any of you mamas

I had the "no longer needed" in ebenefits as well for my exam and thought I would not have a C& P for an initial PTSD filing due to Covid-19. It still said "exam request processing". However, I did have it via Face Time on my iphone with a psychiatrist and it lasted about 1 hour & 15 minutes.

I was told in another area of this group that the "no longer needed" may apply to the the VSRO who is working the claim.

This may not help you if you have already had your C & P, but I can see this being a question for others who may see this in ebenefits. I did take the advice to quit checking ebenefits and wait for official notification.

BMan1987 wrote: ↑

May 15, 2020

I had the "no longer needed" in ebenefits as well for my exam and thought I would not have a C& P for an initial PTSD filing due to Covid-19. It still said "exam request processing". However, I did have it via Face Time on my iphone with a psychiatrist and it lasted about 1 hour & 15 minutes.

I was told in another area of this group that the "no longer needed" may apply to the the VSRO who is working the claim.

This may not help you if you have already had your C & P, but I can see this being a question for others who may see this in ebenefits. I did take the advice to quit checking ebenefits and wait for official notification.

Whatever. I am just waiting. My VSO does not know anything about the "no longer needed". In fact I just changed over to him this week. I do not know what to expect. I had four NEXUS letters from doc's I have been seeing outside the VA for four and five years. I don't know what another could find out about my condition in 90 minutes that the other docs have confirmed in five years of appts.

danang67 wrote: ↑

May 15, 2020

I do not know what to expect. I had four NEXUS letters from doc's I have been seeing outside the VA for four and five years. I don't know what another could find out about my condition in 90 minutes that the other docs have confirmed in five years of appts.

Since you refer to nexus letters from your doctors I assume that the issue is service connection for this condition; therefore, the first issue to be addressed by the rater is whether or not this condition is related to your military service. That is a separate question from the one of determining the degree of disability. As such it might well require another opinion based on additional information that the rater wants to doctor to have in order to opine on service connection.
Cruiser

Cruiser wrote: ↑

May 17, 2020

danang67 wrote: ↑

May 15, 2020

I do not know what to expect. I had four NEXUS letters from doc's I have been seeing outside the VA for four and five years. I don't know what another could find out about my condition in 90 minutes that the other docs have confirmed in five years of appts.

Since you refer to nexus letters from your doctors I assume that the issue is service connection for this condition; therefore, the first issue to be addressed by the rater is whether or not this condition is related to your military service. That is a separate question from the one of determining the degree of disability. As such it might well require another opinion based on additional information that the rater wants to doctor to have in order to opine on service connection.
Cruiser

My largest is service connected as proven to be so 10 years ago at 70%. My other two disabilities are also service connected from surgery upon returning from Vietnam in 68'. (The 20% is 52 years old.) The VA tried to reduce me one year later to 50% on the 70% but I appealed and kept the percentage I have. I would not be filing if the condition was not service connected and is worse per the letters . This is not my first rodeo.

danang67 wrote: ↑

May 17, 2020

I would not be filing if the condition was not service connected and is worse per the letters . This is not my first rodeo.

I understand that. I was merely commenting on why a VA exam might be needed despite the letters from your doctors. You said that you submitted four nexus letters from your doctor which suggests that the condition in question is not yet service connected. If it was already service connected there would be no need to establish a nexus since that has already been done.
The decision maker must first make a decision on whether or not the condition is service connected and that is an entirely different and unrelated decision to how disabling your condition is. It is very likely that the purpose of the exam is to help establish service connection.

Cruiser

Cruiser wrote: ↑

May 17, 2020

danang67 wrote: ↑

May 17, 2020

I would not be filing if the condition was not service connected and is worse per the letters . This is not my first rodeo.

I understand that. I was merely commenting on why a VA exam might be needed despite the letters from your doctors. You said that you submitted four nexus letters from your doctor which suggests that the condition in question is not yet service connected. If it was already service connected there would be no need to establish a nexus since that has already been done.
The decision maker must first make a decision on whether or not the condition is service connected and that is an entirely different and unrelated decision to how disabling your condition is. It is very likely that the purpose of the exam is to help establish service connection.

Cruiser

I guess I misunderstood the meaning of "NEXUS". The VA established definite service connection years ago for all my disabilities . The March letters from the outside doctors I submitted said that "it is more likely than not likely that I would NOT be able to maintain gainful employment based on my current condition". Also stated that I had been in treatment with them for four and five years. Also the medication I currently take that they prescribed. An addendum letter was written by each doctor that I could not do either "sedentary or active work since it would exacerbate my depression, anxiety". These letters were from a Doctor of Psychiatry MD and a licensed Doctor of Psychology. They know my condition well and know what I have been through that has made my condition worse in the last few years. They have helped me through painful times. My comment from above was just that a C@P examiner should be able to see the letters I submitted from these Dr.s. I understand that this is the process for filing a claim but what are they going to find in an hour or so that these other Dr's have diagnosed and determined in four and five years? Guess I will have to wait and see. Thanks

I have the same on my perfected claim for increase HA's to 50%. I guess they should word it differently than
"No Longer Needed" . Friday BVA called to inform me that I would be getting a telephone exam. This morning I had it. Have to admit so far this claim is cruising along. I submitted it on the first.

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MrDyl wrote: ↑

May 19, 2020

I have the same on my perfected claim for increase HA's to 50%. I guess they should word it differently than
"No Longer Needed" . Friday BVA called to inform me that I would be getting a telephone exam.

Keep in mind that "they" is nothing but a computer program. The folks working the claim don't know what ebenefits is telling you. They have no access to that computer program and the computer program doesn't always know how to translate what it sees into a meaningful message.

Too often folks think that VA employees are communicating with them through ebenefits. They aren't. They don't have access to ebenefits.

Cruiser

Cruiser wrote: ↑

May 19, 2020

MrDyl wrote: ↑

May 19, 2020

I have the same on my perfected claim for increase HA's to 50%. I guess they should word it differently than
"No Longer Needed" . Friday BVA called to inform me that I would be getting a telephone exam.

Keep in mind that "they" is nothing but a computer program. The folks working the claim don't know what ebenefits is telling you. They have no access to that computer program and the computer program doesn't always know how to translate what it sees into a meaningful message.

Too often folks think that VA employees are communicating with them through ebenefits. They aren't. They don't have access to ebenefits.

Cruiser

So, your saying ebenefits is petty much worthless? Nice to know.

danang67 wrote: ↑

May 19, 2020

So, your saying ebenefits is petty much worthless? Nice to know.

No, I'm not saying that at all. It provides a general idea of what is going on with a claim; however, many folks try to use it in a way that isn't intended. Like I said, VA employees are not communicating with you through ebenefits, but many seem to think that they are and begin taking action based on what they see in ebenefits.

Cruiser

I don't mean they as in claim processing people. Of course they don't write that. "They" VA VBA Who ever THEY contract to write the program should be able to change it. Those THEY persons and or entities. LOL

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MrDyl wrote: ↑

May 19, 2020

I don't mean they as in claim processing people. Of course they don't write that. "They" VA VBA Who ever THEY contract to write the program should be able to change it. Those THEY persons and or entities. LOL

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Why would they need to change the wording though, it is accurate.

It states exam request not exam. The exam request was completed and is now no longer needed. It does not say that the exam is no longer needed.

LOL true but why not just say request completed or for DTrump types put a big fat green check mark.
IMHO it could be changed because it can have more than one meaning.
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The paragraph below shows why eBenefits which also now has a link to VA.gov is so confusing. I know we are told not rely on what eBenefits says, but look at the last statement in the paragraph below. This was taken directly from VA.gov concerning my claim. There are mixed signals with eBenefits, by saying not to rely on it, but the VA.gov site is telling me to "Check your disability page in eBenefits for your rating", and I haven't even received official notification in the mail yet. Not trying to argue with anyone, just stating the facts.

We finished reviewing your claim on May 13, 2020.We sent you a packet by U.S. mail that includes details of the decision on your claim. Please allow 7 to 10 business days for your packet to arrive before contacting a VA call center. If you haven’t received the packet with the full details of your claim decision yet, you can see your rating by going to your disability page in eBenefits.Check your disability page in eBenefits for your rating.

BMan1987 wrote: ↑

May 19, 2020

The paragraph below shows why eBenefits which also now has a link to VA.gov is so confusing. I know we are told not rely on what eBenefits says, but look at the last statement in the paragraph below. This was taken directly from VA.gov concerning my claim. There are mixed signals with eBenefits, by saying not to rely on it, but the VA.gov site is telling me to "Check your disability page in eBenefits for your rating", and I haven't even received official notification in the mail yet. Not trying to argue with anyone, just stating the facts.

We finished reviewing your claim on May 13, 2020.We sent you a packet by U.S. mail that includes details of the decision on your claim. Please allow 7 to 10 business days for your packet to arrive before contacting a VA call center. If you haven’t received the packet with the full details of your claim decision yet, you can see your rating by going to your disability page in eBenefits.Check your disability page in eBenefits for your rating.

I doubt they update at the same time.

EKco22 wrote: ↑

May 19, 2020

MrDyl wrote: ↑

May 19, 2020

I don't mean they as in claim processing people. Of course they don't write that. "They" VA VBA Who ever THEY contract to write the program should be able to change it. Those THEY persons and or entities. LOL

Sent from my SM-G950U using Tapatalk

Why would they need to change the wording though, it is accurate.

It states exam request not exam. The exam request was completed and is now no longer needed. It does not say that the exam is no longer needed.

Let me see…...how can we confuse the Veteran even more? We have you log into ebenefits and then change it to VA.Gov, then we say "request one no longer needed" without saying what request one is or was. Then we say "exam requested", then we say "exam no longer needed" but in the meantime we send out two form letters within eight days of the claim being filed that an exam has been requested. This just makes the process more confusing, more frustrating. Now we have the experienced experts on here saying that the raters don't even have access to ebenefits and it's just a computer spouting out confusing info. This is exactly why my dealings with the VA over the last 10 to 15 years have turned me upside down. If the internal and external info system for the VA is this confusing and causes doctors to misread CT scans and then post incorrect info into your records that you have to go outside the VA and get corrected I have to wonder what the VA docs have to deal with to capture correct info records. My experience is that most VA PC docs are very frustrated. At least the one I have talked with.

danang67 wrote: ↑

May 19, 2020

EKco22 wrote: ↑

May 19, 2020

MrDyl wrote: ↑

May 19, 2020

I don't mean they as in claim processing people. Of course they don't write that. "They" VA VBA Who ever THEY contract to write the program should be able to change it. Those THEY persons and or entities. LOL

Sent from my SM-G950U using Tapatalk

Why would they need to change the wording though, it is accurate.

It states exam request not exam. The exam request was completed and is now no longer needed. It does not say that the exam is no longer needed.

Let me see…...how can we confuse the Veteran even more? We have you log into ebenefits and then change it to VA.Gov, then we say "request one no longer needed" without saying what request one is or was. Then we say "exam requested", then we say "exam no longer needed" but in the meantime we send out two form letters within eight days of the claim being filed that an exam has been requested. This just makes the process more confusing, more frustrating. Now we have the experienced experts on here saying that the raters don't even have access to ebenefits and it's just a computer spouting out confusing info. This is exactly why my dealings with the VA over the last 10 to 15 years have turned me upside down. If the internal and external info system for the VA is this confusing and causes doctors to misread CT scans and then post incorrect info into your records that you have to go outside the VA and get corrected I have to wonder what the VA docs have to deal with to capture correct info records. My experience is that most VA PC docs are very frustrated. At least the one I have talked with.

Don’t confused the VBA process with VHA.

But I hear ya.

danang67 wrote: ↑

May 19, 2020

EKco22 wrote: ↑

May 19, 2020

MrDyl wrote: ↑

May 19, 2020

I don't mean they as in claim processing people. Of course they don't write that. "They" VA VBA Who ever THEY contract to write the program should be able to change it. Those THEY persons and or entities. LOL

Sent from my SM-G950U using Tapatalk

Why would they need to change the wording though, it is accurate.

It states exam request not exam. The exam request was completed and is now no longer needed. It does not say that the exam is no longer needed.

Let me see…...how can we confuse the Veteran even more? We have you log into ebenefits and then change it to VA.Gov, then we say "request one no longer needed" without saying what request one is or was. Then we say "exam requested", then we say "exam no longer needed" but in the meantime we send out two form letters within eight days of the claim being filed that an exam has been requested. This just makes the process more confusing, more frustrating. Now we have the experienced experts on here saying that the raters don't even have access to ebenefits and it's just a computer spouting out confusing info. This is exactly why my dealings with the VA over the last 10 to 15 years have turned me upside down. If the internal and external info system for the VA is this confusing and causes doctors to misread CT scans and then post incorrect info into your records that you have to go outside the VA and get corrected I have to wonder what the VA docs have to deal with to capture correct info records. My experience is that most VA PC docs are very frustrated. At least the one I have talked with.

Why would raters need access to ebenefits? They already see the data. The letters are generated as soon as the request for exam is, they aren’t stuffed by people and typed up by a clerical pool. The exam request most likely was created in error and cancelled withinThe same day but the letters were already generated. You can’t have it both ways- instant access to information and notifications yet then complain if the systems put in place to do just that sometimes Send letters for exams already canceled. Letters used to be created partly by hand, now they aren’t- in direct response to veterans demanding instant access to a process that is not instant, and congress people trying to oblige.

BrokenSoldier244th wrote: ↑

May 19, 2020

danang67 wrote: ↑

May 19, 2020

EKco22 wrote: ↑

May 19, 2020

Why would they need to change the wording though, it is accurate.

It states exam request not exam. The exam request was completed and is now no longer needed. It does not say that the exam is no longer needed.

Let me see…...how can we confuse the Veteran even more? We have you log into ebenefits and then change it to VA.Gov, then we say "request one no longer needed" without saying what request one is or was. Then we say "exam requested", then we say "exam no longer needed" but in the meantime we send out two form letters within eight days of the claim being filed that an exam has been requested. This just makes the process more confusing, more frustrating. Now we have the experienced experts on here saying that the raters don't even have access to ebenefits and it's just a computer spouting out confusing info. This is exactly why my dealings with the VA over the last 10 to 15 years have turned me upside down. If the internal and external info system for the VA is this confusing and causes doctors to misread CT scans and then post incorrect info into your records that you have to go outside the VA and get corrected I have to wonder what the VA docs have to deal with to capture correct info records. My experience is that most VA PC docs are very frustrated. At least the one I have talked with.

Why would raters need access to ebenefits? They already see the data. The letters are generated as soon as the request for exam is, they aren’t stuffed by people and typed up by a clerical pool. The exam request most likely was created in error and cancelled withinThe same day but the letters were already generated. You can’t have it both ways- instant access to information and notifications yet then complain if the systems put in place to do just that sometimes Send letters for exams already canceled. Letters used to be created partly by hand, now they aren’t- in direct response to veterans demanding instant access to a process that is not instant, and congress people trying to oblige.

My point exactly. Raters see the data, generate a form letter by pushing a button or two, something either a computer or someone updates ebenefits with cofusing info. Most vets don't want it both ways they just want correct info if the VA is going to furnish a website to go to. God knows we deserve that much. Otherwise why have the website? I'm through, day too long, too much anxiety and anger from a stupid neighbor and taking my meds for sleep and hope I have a decent dream. Thanks guys!

danang67 wrote: ↑

May 19, 2020

BrokenSoldier244th wrote: ↑

May 19, 2020

danang67 wrote: ↑

May 19, 2020

Let me see…...how can we confuse the Veteran even more? We have you log into ebenefits and then change it to VA.Gov, then we say "request one no longer needed" without saying what request one is or was. Then we say "exam requested", then we say "exam no longer needed" but in the meantime we send out two form letters within eight days of the claim being filed that an exam has been requested. This just makes the process more confusing, more frustrating. Now we have the experienced experts on here saying that the raters don't even have access to ebenefits and it's just a computer spouting out confusing info. This is exactly why my dealings with the VA over the last 10 to 15 years have turned me upside down. If the internal and external info system for the VA is this confusing and causes doctors to misread CT scans and then post incorrect info into your records that you have to go outside the VA and get corrected I have to wonder what the VA docs have to deal with to capture correct info records. My experience is that most VA PC docs are very frustrated. At least the one I have talked with.

Why would raters need access to ebenefits? They already see the data. The letters are generated as soon as the request for exam is, they aren’t stuffed by people and typed up by a clerical pool. The exam request most likely was created in error and cancelled withinThe same day but the letters were already generated. You can’t have it both ways- instant access to information and notifications yet then complain if the systems put in place to do just that sometimes Send letters for exams already canceled. Letters used to be created partly by hand, now they aren’t- in direct response to veterans demanding instant access to a process that is not instant, and congress people trying to oblige.

My point exactly. Raters see the data, generate a form letter by pushing a button or two, something either a computer or someone updates ebenefits with cofusing info. Most vets don't want it both ways they just want correct info if the VA is going to furnish a website to go to. God knows we deserve that much. Otherwise why have the website? I'm through, day too long, too much anxiety and anger from a stupid neighbor and taking my meds for sleep and hope I have a decent dream. Thanks guys!

The point still remains that it isn't inaccurate but not reading what one thinks it says.

The example provided is not saying the exam is cancelled or no longer needed but the request for the exam. Those are 2 drastically different things.

One of the issues is the portal pulls the information from the system and pulls internal ticker items for workers that veterans otherwise would not know about but for these portals. The information can't be separated due to the main system design and the VBA isn't going to change that so the portals try to do what veterans have asked for.

Again, what you have seen is not that it is inaccurate.

Some vets want a portal that is like a FedEx tracking system. That isn't going to happen and would most likely frustrate vets more in all actuality.

I have been told vets should have access to the same system that VBA employees have. That isn't going to happen either.

EKco22 wrote: ↑

May 19, 2020

danang67 wrote: ↑

May 19, 2020

BrokenSoldier244th wrote: ↑

May 19, 2020

Why would raters need access to ebenefits? They already see the data. The letters are generated as soon as the request for exam is, they aren’t stuffed by people and typed up by a clerical pool. The exam request most likely was created in error and cancelled withinThe same day but the letters were already generated. You can’t have it both ways- instant access to information and notifications yet then complain if the systems put in place to do just that sometimes Send letters for exams already canceled. Letters used to be created partly by hand, now they aren’t- in direct response to veterans demanding instant access to a process that is not instant, and congress people trying to oblige.

My point exactly. Raters see the data, generate a form letter by pushing a button or two, something either a computer or someone updates ebenefits with cofusing info. Most vets don't want it both ways they just want correct info if the VA is going to furnish a website to go to. God knows we deserve that much. Otherwise why have the website? I'm through, day too long, too much anxiety and anger from a stupid neighbor and taking my meds for sleep and hope I have a decent dream. Thanks guys!

The point still remains that it isn't inaccurate but not reading what one thinks it says.

The example provided is not saying the exam is cancelled or no longer needed but the request for the exam. Those are 2 drastically different things.

One of the issues is the portal pulls the information from the system and pulls internal ticker items for workers that veterans otherwise would not know about but for these portals. The information can't be separated due to the main system design and the VBA isn't going to change that so the portals try to do what veterans have asked for.

Again, what you have seen is not that it is inaccurate.

Some vets want a portal that is like a FedEx tracking system. That isn't going to happen and would most likely frustrate vets more in all actuality.

I have been told vets should have access to the same system that VBA employees have. That isn't going to happen either.

Then also the point still remains. Provide the vet with a portal of information, tell them to go and get a "premium " account by signing a document at a VA facility, then provide confusing, possibly incorrect information on that portal "that is not reading what one thinks it says". I don't think vets know or want a Fedex type system they just want something they can understand that is reading accurately "what one thinks it says". For the sacrifices vets make they deserve that. If they cannot do that then why have a system the vets can see at all? For one of my disability ratings I waited 16 months with no appeals etc.. The system I thought was designed to speed things up and provide good info.. This is why there are hundreds of attorneys across the Country making a lot of money providing direction and help in filing a claim.

danang67 wrote: ↑

May 20, 2020

EKco22 wrote: ↑

May 19, 2020

danang67 wrote: ↑

May 19, 2020

My point exactly. Raters see the data, generate a form letter by pushing a button or two, something either a computer or someone updates ebenefits with cofusing info. Most vets don't want it both ways they just want correct info if the VA is going to furnish a website to go to. God knows we deserve that much. Otherwise why have the website? I'm through, day too long, too much anxiety and anger from a stupid neighbor and taking my meds for sleep and hope I have a decent dream. Thanks guys!

The point still remains that it isn't inaccurate but not reading what one thinks it says.

The example provided is not saying the exam is cancelled or no longer needed but the request for the exam. Those are 2 drastically different things.

One of the issues is the portal pulls the information from the system and pulls internal ticker items for workers that veterans otherwise would not know about but for these portals. The information can't be separated due to the main system design and the VBA isn't going to change that so the portals try to do what veterans have asked for.

Again, what you have seen is not that it is inaccurate.

Some vets want a portal that is like a FedEx tracking system. That isn't going to happen and would most likely frustrate vets more in all actuality.

I have been told vets should have access to the same system that VBA employees have. That isn't going to happen either.

Then also the point still remains. Provide the vet with a portal of information, tell them to go and get a "premium " account by signing a document at a VA facility, then provide confusing, possibly incorrect information on that portal "that is not reading what one thinks it says". I don't think vets know or want a Fedex type system they just want something they can understand that is reading accurately "what one thinks it says". For the sacrifices vets make they deserve that. If they cannot do that then why have a system the vets can see at all? For one of my disability ratings I waited 16 months with no appeals etc.. The system I thought was designed to speed things up and provide good info.. This is why there are hundreds of attorneys across the Country making a lot of money providing direction and help in filing a claim.

Yet again. It says exam request no longer needed. It does not say exam no longer needed. I can't tell you how many times a day I see vets post this same screen shot and insist the VBA will making a decision without them needing to go to an exam. Not sure why they think that when no matter how many times you read it, that ISN'T what it says.
Portals are NOT and NEVER were designed to speed anything up. They are only informational portals.
Attorneys can't speed anything up, no representative can.

The next time they set up a beta group to change what they are doing portal wise, make sure you sign up so all of your thoughts and ideas can be taken into consideration.

EKco22 wrote: ↑

May 20, 2020

danang67 wrote: ↑

May 20, 2020

EKco22 wrote: ↑

May 19, 2020

The point still remains that it isn't inaccurate but not reading what one thinks it says.

The example provided is not saying the exam is cancelled or no longer needed but the request for the exam. Those are 2 drastically different things.

One of the issues is the portal pulls the information from the system and pulls internal ticker items for workers that veterans otherwise would not know about but for these portals. The information can't be separated due to the main system design and the VBA isn't going to change that so the portals try to do what veterans have asked for.

Again, what you have seen is not that it is inaccurate.

Some vets want a portal that is like a FedEx tracking system. That isn't going to happen and would most likely frustrate vets more in all actuality.

I have been told vets should have access to the same system that VBA employees have. That isn't going to happen either.

Then also the point still remains. Provide the vet with a portal of information, tell them to go and get a "premium " account by signing a document at a VA facility, then provide confusing, possibly incorrect information on that portal "that is not reading what one thinks it says". I don't think vets know or want a Fedex type system they just want something they can understand that is reading accurately "what one thinks it says". For the sacrifices vets make they deserve that. If they cannot do that then why have a system the vets can see at all? For one of my disability ratings I waited 16 months with no appeals etc.. The system I thought was designed to speed things up and provide good info.. This is why there are hundreds of attorneys across the Country making a lot of money providing direction and help in filing a claim.

Yet again. It says exam request no longer needed. It does not say exam no longer needed. I can't tell you how many times a day I see vets post this same screen shot and insist the VBA will making a decision without them needing to go to an exam. Not sure why they think that when no matter how many times you read it, that ISN'T what it says.
Portals are NOT and NEVER were designed to speed anything up. They are only informational portals.
Attorneys can't speed anything up, no representative can.

The next time they set up a beta group to change what they are doing portal wise, make sure you sign up so all of your thoughts and ideas can be taken into consideration.

I'll probably be "ashes in an urn" before that happens. I'll leave that for the younger ones. Seen too much, gained to much, lost too much with bad memories, just wana be left alone. I come here to read and share opinions since I was kicked off twitter permanently. I probably need to just stay out of these discussions. Concerned one day I will say the wrong thing and be booted off here. Thanks.

danang67 wrote: ↑

May 20, 2020

Then also the point still remains. Provide the vet with a portal of information, tell them to go and get a "premium " account by signing a document at a VA facility, then provide confusing, possibly incorrect information on that portal "that is not reading what one thinks it says".

The system I thought was designed to speed things up and provide good info.. This is why there are hundreds of attorneys across the Country making a lot of money providing direction and help in filing a claim.

I think that you are missing the point of ebenefits. The claims process is not linear like UPS or FedEx. There are a lot of little pieces that go into what the VA employees are doing and unless VA employees are given some kind of access to ebenefits so that they can explain every little thing that they are doing some aspects of ebenefits are going to be a little confusing; however, requiring VA employees to do this would further slow down the process.

What ebenefits does is let you peek behind the curtain at the claims process and in doing so ebenefits reports what it sees, but it can't interpret everything that it sees. It's sort of like a security camera that takes a picture every hour. When you log in and look at the latest picture that is all you get. There is no narrative explaining what happened before that picture was taken or what is going to happen. You only see what is there at that given point in time. To explain the picture there would have to be a person at the camera typing in a narrative for you to read.

Ebenefits can be a useful tool when used as intended. If you are trying to get more out of it than simply a snapshot of the claim at a given point in time then you probably should just ignore it. I don't think you will ever see VA have it's employees using valuable claims processing time trying to explain to every claimant through ebenefits exactly what is happening and why it is happening.

Cruiser

Cruiser wrote: ↑

May 20, 2020

danang67 wrote: ↑

May 20, 2020

Then also the point still remains. Provide the vet with a portal of information, tell them to go and get a "premium " account by signing a document at a VA facility, then provide confusing, possibly incorrect information on that portal "that is not reading what one thinks it says".

The system I thought was designed to speed things up and provide good info.. This is why there are hundreds of attorneys across the Country making a lot of money providing direction and help in filing a claim.

I think that you are missing the point of ebenefits. The claims process is not linear like UPS or FedEx. There are a lot of little pieces that go into what the VA employees are doing and unless VA employees are given some kind of access to ebenefits so that they can explain every little thing that they are doing some aspects of ebenefits are going to be a little confusing; however, requiring VA employees to do this would further slow down the process.

What ebenefits does is let you peek behind the curtain at the claims process and in doing so ebenefits reports what it sees, but it can't interpret everything that it sees. It's sort of like a security camera that takes a picture every hour. When you log in and look at the latest picture that is all you get. There is no narrative explaining what happened before that picture was taken or what is going to happen. You only see what is there at that given point in time. To explain the picture there would have to be a person at the camera typing in a narrative for you to read.

Ebenefits can be a useful tool when used as intended. If you are trying to get more out of it than simply a snapshot of the claim at a given point in time then you probably should just ignore it. I don't think you will ever see VA have it's employees using valuable claims processing time trying to explain to every claimant through ebenefits exactly what is happening and why it is happening.

Cruiser

I could say more but I'm tired of the subject.